Advice NI, the Independent Advice Network, runs a free and confidential, debt service offering practical advice and support to people dealing with debt of any description, including illegal loans, credit cards, loans, mortgages and rent arrears. In 2019/2020, Advice NI and its members dealt with 540,983 advice queries. Its highly trained members are ideally placed to provide local advice to local people.

Are you struggling to make ends meet? Do you know someone who is struggling financially? Advice NI, the Independent Advice Network can help.

Advice NI provide free, impartial and confidential advice on issues such as:

  • Benefits
  • Debt
  • Housing
  • Employment
  • Disability
  • Community Care
  • Consumer issues
  • EU Settlement Scheme
For free independent advice, call Advice NI’s Freephone number on: 0800 915 4604
To find your local advice centre, visit: to find an Advice NI member in your area.

If you, or someone you know needs urgent help and support

If there is, or is likely to be:

  • a risk to life;
  • use or immediate threat of use of violence;
  • serious injury caused to a person;
  • serious damage caused to a property; or
  • an offender disturbed, or detained, at the scene who poses, or is likely to pose, a risk to other people.


Please call emergency services on 999.

If you are in distress or despair

Please call the Lifeline Helpline on, 0808 808 8000.

Lifeline is a confidential service where trained counsellors will listen and provide you the help and support you need. Lifeline counsellors are experienced in dealing with, depression, anxiety, suicidal thoughts, self-harm, trauma, relationship breakdown, abuse and many other areas of crisis. The helpline is available 24 hours a day, seven days a week. You can also access the Lifeline website at or NI Direct at Mental Health Emergency.


For a network of over 30 Northern Ireland health and social wellbeing helplines visit Many are free to call or offer text/chat service.


For mental health and emotional wellbeing resources, self-help guides, links to other supports and services and ideas on how to support your mental health please visit

Samaritans also provide confidential emotional support through their telephone helpline. Call for free any time, from any phone on, 116 123. You can also contact them by email or post at Samaritans.